Refund policy
Returns
We have a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required.
To start a return, please contact us first at info@jandroby.com. Returns sent without prior authorization will not be processed.
📍 Return Address: Return address provided upon emailing info@jandroby.com
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damages & Incorrect Orders
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at info@jandroby.com, and we will work with you to resolve the issue.
Claims made after 7 days may not be eligible for a refund or replacement.
Non-Returnable Items
Some items cannot be returned, including:
- Custom or personalized products
- Gift cards
- Downloadable digital products
- Health & personal care items
- Sale or discounted items
Exchanges
We will replace items only if they are defective or damaged. If you need an exchange, email info@jandroby.com with your order details.
If you want a different item, please return the original product first. Once your return is accepted, you may place a new order.
Partial Refunds (If Applicable)
In some cases, only partial refunds may be granted, such as:
- A book or product with obvious signs of use
- Items that are not in their original condition, missing parts, or damaged for reasons not due to our error
- Items returned more than 30 days after delivery
Gift Returns
- If your item was marked as a gift at purchase, you will receive a store credit for the value of the return. Once the return is received, a gift certificate will be emailed to you.
- If the gift giver had the order shipped to themselves, we will process the refund to the original purchaser.
Refunds
- Once we receive and inspect your return, we will email you an update on the status of your refund.
- If approved, refunds will be processed within 10 business days to your original payment method.
- If more than 15 business days have passed and you have not received your refund, please first contact your bank then, contact us at info@jandroby.com.
Return Shipping & Tracking
- Customers are responsible for return shipping costs, unless the item is defective or incorrect.
- Shipping costs are non-refundable—if you receive a refund, return shipping costs may be deducted from it.
- If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.